1. Eligibility for Refund: We at APX Pharma aim to ensure your satisfaction with our consumable products. Refunds will only be considered for unopened, unused, and undamaged consumable products. Products that have been opened, used, or damaged are not eligible for a refund.
2. Inspection and Evaluation: All returned consumable products will undergo a thorough inspection before a refund is processed. If the product is found to be opened, used, or damaged, a refund will not be issued. APX Pharma reserves the right to make the final determination on the eligibility of a product for a refund.
3. Return Process: If you wish to return an eligible consumable product, please follow these steps:
a. Contact our customer support at [email protected] within 14 days from the date of purchase to initiate the return process.
b. Provide the order number, product details, and reason for the return.
c. Follow the instructions provided by our customer support for the return shipment.
4. Shipping Costs: Customers are responsible for the shipping costs associated with returning consumable products. APX Pharma will not cover the cost of return shipping unless the return is due to an error on our part.
5. Refund Processing: Upon receipt and inspection of the returned product, we will process the refund within 10 days. The refund will be issued using the same payment method used for the original purchase.
6. Exchanges: We do not offer exchanges for consumable products. If you wish to receive a different product, please follow the return process and place a new order.
7. Applicable Law: This policy is in compliance with the consumer protection laws of the United Kingdom. Your statutory rights under these laws are not affected.
8. Contact Information: For any questions or concerns regarding our Refund and Returns Policy, please contact our customer support at [email protected]